“We’re entering the same information twice.”
We can connect the systems and automate the hand-off.
For Australian small business
Technology for people
who have a business to run.
Heer Labs helps Australian small businesses reduce repetitive work, connect their software and use AI where it actually saves time.
You don’t need to know what technology you need. Tell us what’s wasting your time.
Everyday problems
Does any of this
sound familiar?
“Customers keep calling for updates.”
Automate routine status updates and customer communication.
“We keep forgetting to follow up quotes.”
Build follow-up workflows that run automatically.
“Someone spends hours processing invoices.”
Use automation and AI to extract, organise and route information.
“We have five apps that don’t talk to each other.”
Connect the tools you already use instead of replacing everything.
“Everyone talks about AI, but I don’t know what we’d use it for.”
Show us how your business works and we’ll identify where AI could actually help.
“Too much of the business lives in email.”
Turn incoming emails into structured tasks, records or workflows.
“Our staff spend too much time on admin.”
Find repetitive work that can be automated or simplified.
Examples of where we can help
Built around the way
your business works.
These are examples, not off-the-shelf packages. We start with how your business operates today.
Mechanic & Workshop
- Booking enquiries
- Service reminders
- Customer updates
- Quote follow-up
- Vehicle history
- Inspection paperwork
- Invoice processing
Café & Restaurant
- Booking enquiries
- Supplier invoices
- Purchasing
- Roster admin
- Stock visibility
- Customer enquiries
- Reporting
Retail
- Stock enquiries
- Supplier invoices
- Online enquiries
- Catalogue work
- Returns
- Sales reporting
- Order admin
Trades & Construction
- Quote creation
- Quote follow-up
- Job scheduling
- Site paperwork
- Photos-to-reports
- Supplier documents
- Project admin
Transport
- Fleet records
- Registrations
- Maintenance
- Driver paperwork
- Customer updates
- Reporting
- Service reminders
Agriculture & Rural
- Equipment records
- Maintenance reminders
- Compliance paperwork
- Supplier invoices
- Job scheduling
- Field records
- Operational reporting
Wholesale & Distribution
- Order administration
- Stock visibility
- Supplier documents
- Picking workflows
- Customer updates
- Invoice processing
- Delivery reporting
Health & Allied Services
- Client intake
- Appointment reminders
- Document handling
- Routine communication
- Referral workflows
- Billing admin
- Reporting
Property & Real Estate
- Enquiry handling
- Inspection scheduling
- Document intake
- Tenant communication
- Maintenance requests
- Follow-ups
- Reporting
Beauty & Wellness
- Bookings
- Appointment reminders
- Customer follow-up
- Stock visibility
- Supplier invoices
- Routine enquiries
- Repeat visit reminders
Tourism & Accommodation
- Booking enquiries
- Guest communication
- Supplier workflows
- Maintenance requests
- Review monitoring
- Roster admin
- Reporting
Education & Training
- Enrolment enquiries
- Document intake
- Session reminders
- Certificates
- Student communication
- Scheduling
- Reporting
Professional Services
- Client onboarding
- Document intake
- Email workflows
- Document summaries
- Knowledge search
- Meeting notes
- Reporting
Local Services
- Customer enquiries
- Bookings
- Job scheduling
- Quotes
- Follow-ups
- Invoices
- Routine updates
Don’t see your business type? Bring us the problem anyway.Tell us about your business ↗
Example workflows
What better
can look like.
Mechanic — customer updates
Before
Customer calls↓
Staff stop work↓
Find the job↓
Check status↓
Call customer back
After
Job status changes↓
Customer gets an automatic update↓
Staff keep working
Supplier invoices
Before
Invoice arrives by email↓
Someone downloads it↓
Reads it↓
Enters information manually↓
Files it
After
Invoice arrives↓
Information is extracted↓
Sent to the right workflow↓
Only exceptions need attention
Quote follow-up
Before
Quote sent↓
No reply↓
Someone remembers a week later↓
Customer may already be gone
After
Quote sent↓
Follow-up is scheduled↓
Customer receives a reminder↓
Staff step in when needed
AI for small business
AI should save time,
not create another job.
You shouldn’t need to learn prompts, models or AI platforms just to get value from them.
We look at how your business works and identify where AI can make something faster, easier or more consistent.
Emails, invoices, forms, documents, photos, reports and customer messages.
Find information, prepare responses, summarise documents and draft routine communication.
Route work, update systems, trigger follow-ups, create tasks and process information.
We don’t start by selling you AI. We start by finding the work that should be easier.
Show us the workflow ↗Use what works
We won’t rebuild something
that already works.
If software already exists that solves the problem well, we’ll use it. Heer Labs can help choose, connect and configure the right tools so they work together.
The goal isn’t more software. The goal is less work.Use what works↓
Connect what’s disconnected↓
Build only what’s missing
Third-party AI products
There are already
thousands of AI tools.
You shouldn’t have to test them all. Heer Labs can help work out which products are useful, which are not, and how to connect the right ones into your business.
Find the right product for the work.
Our platform for discovering and evaluating AI products.
Explore WorkflowSelect ↗Start with one problem
Start small. Prove it works.
Expand from there.
This doesn’t need to be a giant technology project.
- 01
Show us the problem
Tell us what’s taking too long or falling through the cracks.
- 02
We find the simplest solution
That may be existing software, automation, AI, integration or something custom.
- 03
We implement it
Heer Labs sets it up and gets it working inside your business.
- 04
We can keep it running
We can maintain, monitor and improve it over time.
Ongoing support
You don’t need your own
tech team.
Heer Labs can stay involved after the project is live, so you’re not left managing software, integrations or AI tools yourself.
One call when something needs fixing.Ask about ongoing support ↗Bring us the problem
What’s taking up
too much time?
You run the business. We’ll handle the technology.
You probably already know what the problem is.
Tell us about it. You don’t need to know the solution.
The slow process. The repeated admin. The thing everyone complains about.
Tell Heer Labs what’s taking too long ↗